Protect yourself against fraud
Do you think you have been the victim of fraud?
Get in touch if you believe fraud has been committed involving your instant access savings account or your loan. We can advise you on what to do next.
The latest scams
Fraud trend: fake job offers via messenger apps
The police are currently warning about a scam in which criminals use WhatsApp and similar apps to lure people with supposed job offers. In its new article the advice centre explains how to spot these attempted frauds and protect yourself.
On the same theme, we have put together further articles on digital security, fraud prevention and modern banking for you:
Investment fraud – beware of supposed investments funded by credit
Here we explain simply and clearly how this scam works, how to spot the warning signs and how you can protect yourself.
Fraud using deceptively genuine emails
Fraudsters repeatedly try to get at your money with deceptively genuine emails. These fraudulent messages often tempt people with attractive promises and apparently good opportunities.
Identity theft while looking for somewhere to live
The search for somewhere to live often begins on online property portals. Not every listing there is genuine, though. Fraudsters increasingly use these property platforms for identity theft.
Fraud by people claiming to be Microsoft staff
People claiming to be Microsoft staff are currently trying to install malware on devices. Read here what to look out for.
Fraud through identity theft using product-tester jobs
Job offers with few requirements and the prospect of high earnings are increasingly used as a scam. The aim is often identity theft.
Phishing - how to protect yourself against cybercrime
Here we explain what phishing is and how you can protect yourself against attacks.
Coronavirus fraud
On this page you can find out how the coronavirus is being used for fraudulent activity and what to look out for.
How to protect yourself online
Banking safely
Find out how to spot fraud quickly, along with advice and tips for banking safely.
Storing your data securely
There are many helpful sites and services on the internet. Here you can find out how to store your data securely online.
Shopping online safely
Here you can find out all about scams when shopping online and how to protect yourself.
Protect your family
Find out here how to protect yourself and your family against fraud. We share advice and important tips.
Sources of help on the web
Police crime prevention
The crime prevention work of the criminal police makes a significant contribution to public safety. Here you will find further help from the state and federal police crime prevention services.
A resource for beginners - through the digital world safely and on your own terms
The Cyberfibel is a resource from Deutschland Sicher im Netz e.V. in cooperation with the Federal Office for Information Security. Here you can find out how to move around the internet safely and on your own terms.
Current recommendations on internet security
"BSI für Bürger" is a resource from the Federal Office for Information Security. It gives an overview of current scams, sources of advice and things worth knowing about IT security.
Top tips
- Keep your bank details, your password and your PIN secret.
- Make sure your browser and operating systems are up to date. Use antivirus software to protect your devices.
- Be careful with emails you were not expecting, even if you think you know the sender. Do not click on links or attachments unless you know they are safe.
Take care!
- Do not assume that an unexpected call is genuine, even if the number looks genuine. Call back on a number you trust, but do not use one the caller gives you.
- Never move your money to a "safe" or "holding" account. We will never ask you to do that, and neither will the police.
- Only download files from safe sources. Never give strangers access to your devices (for example by remote access).