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Frequently asked questions - FAQs
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Frequently asked questions - FAQs
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Savings FAQs
Categories
Bonus rate promotion
Welcome rate
Opening an instant access account
Video and PostIdent
Running an instant access account
Interest and tax on instant access savings
FATCA
Closing an instant access account
Fixed-term deposits
Bonus rate promotion
What are the requirements for taking part in the bonus rate promotion?
How can I take part in the bonus rate promotion?
What is the difference between the promotional, bonus and instant access rates
Is there anything special to be aware of?
Which date is used as the qualifying date?
How do I find out whether I have successfully qualified for the bonus rate promotion?
Do new customers also get the bonus rate?
Can I take part in the bonus rate promotion if I have an active welcome rate?
What does an active instant access savings account mean?
What does the qualifying period mean?
What does the bonus rate period mean?
What does bonus balance mean?
Over what period does my instant access balance earn the promotional rate of 3.0% p. a.?
Can I also take money out during the bonus rate period?
What happens to my fixed-term deposit during the qualifying period for the instant access bonus rate?
When is interest paid into my instant access savings account?
How much money can I pay in during the bonus rate promotion?
From when do I receive the bonus rate of 1.75% p.a.?
Can I make several payments in, and how is interest calculated?
Can I reactivate my old instant access savings account to take part in the promotional rate?
Welcome rate
What are the requirements for taking part in the welcome rate promotion?
How can I get the welcome rate?
Is there anything special to be aware of?
Do new customers get the welcome rate?
Do existing customers get the welcome rate?
What balance is the welcome rate paid on?
Over what period does my balance earn the welcome rate of 3.25% p.a.?
Can I also take money out during the promotional period?
What happens to the welcome rate if I pay money in or take it out during the first 3 months?
What happens to my fixed-term deposits during the promotional period?
When is interest paid into my instant access savings account?
Is there a maximum amount for the welcome rate?
From when do I receive the welcome rate of 3.25% p.a.?
Can I make several payments in, and how is interest calculated?
Is 5 days long enough to identify myself and activate my account?
Where can I see the account opening date and how long my welcome rate runs for?
Opening an instant access account
How long does it take to open an instant access savings account?
What are the requirements for opening an instant access savings account?
Video and PostIdent
What do I need for PostIdent?
How does PostIdent work?
What do I need for video identification?
How does video identification work?
Running an instant access account
Can I use the account as a joint account or as an account for minors?
Can I arrange a payment out of my instant access savings account?
Are there any fees for using the instant access savings account?
Where do I find the statements for my instant access savings account?
What can I do if I have forgotten my access details or they have been blocked?
As an instant access customer, can I change my personal details?
Access to my instant access savings account is blocked. What do I have to do?
How can I pay money into the instant access savings account?
Interest and tax on instant access savings
When is interest paid on the instant access savings account?
What interest rate do I currently get on my instant access savings account?
Where do I find my annual tax certificate?
When do I receive my annual tax certificate?
How do I register an exemption order?
I am liable to pay church tax. What do I have to do?
How can I object to the deduction of church tax?
I am liable to tax outside Germany, what do I need to bear in mind?
How is interest on instant access savings calculated?
What period does the interest year run over?
FATCA
What is FATCA?
What is CRS?
What is the US tax identification number (TIN)?
What does the FATCA law mean for me?
What information does DKB pass on?
What happens if I do not provide the correct information, or the information I provide is not sufficient?
Does the fact that I have not consented to my data being transmitted constitute a breach of applicable data protection law?
What do I have to do if I think the information you hold for me is incorrect?
Where can I get further information?
Closing an instant access account
How do I close my instant access savings account?
Fixed-term deposits
How is interest calculated for the instant access / fixed-term deposit account?
What happens at the end of the fixed-term deposit account's term?
What happens to my maturing fixed-term deposit during the qualifying period for the instant access bonus rate?
When are statements produced for the fixed-term deposit account?
How is interest paid?
Why do I need an instant access savings account for my fixed-term deposit?
Which terms and interest rates are currently on offer?
Is the balance in the fixed-term deposit account covered by deposit protection?
What is a fixed-term deposit?
How do I open a fixed-term deposit account with DKB?
How is the account managed?
What happens at the end of the term? Do I have to close my fixed-term deposit?
How much instant access balance do I need to open a fixed-term deposit?
How long does it take before I can see my fixed-term deposit in my banking?
