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Frequently asked questions - FAQs
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Frequently asked questions - FAQs
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Loan FAQs
Categories
General requirements
Loan application
Lending decision
Loan repayment
Payment difficulties
Car loan
Electronic signature
Video identification
Payment break
Debt consolidation
Digital account check
General requirements
How does DKB decide whether a loan application is accepted or rejected?
What can I use the loans for?
Loan application
How can I apply for a loan?
Documents needed to take out the loan
Can I also submit my documents by email?
Consolidating debt with a DKB loan?
Can I increase my loan with you?
Quickly by app - with supporting documents
Sending loan documents by post
Personal requirements
What are the requirements for the vehicles?
Which personal details are needed?
By laptop or PC
Quickly by app
By laptop or PC
Lending decision
How does DKB decide on loan applications?
How long does it take for the loan to be paid out?
Loan repayment
Can I withdraw from my loan application?
How do I repay my loan?
Where do I find statements or repayment schedules for my loan?
How can I repay my loan early?
Payment difficulties
What you should do now
What we can do for you
Car loan
What can I use the car loan for?
What do I need to bear in mind when financing a vehicle?
Can I apply for a loan now even though my car will not be delivered until later?
What is the maximum loan amount for my car loan?
When will I get the registration certificate part II back?
Electronic signature
Can an electronic signature be withdrawn?
What is an electronic signature?
How does the electronic signature work?
Are there any costs for the electronic signature?
How secure is the electronic signature?
What do I need for the electronic signature?
Can the electronic signature be used for all products?
Video identification
This is all you need for video identification
This is how video identification works
Payment break
What does a payment break at DKB mean?
How is the payment break governed?
What are the requirements for taking a payment break?
How can I arrange a payment break?
Is the payment break free of charge?
Does the payment break affect my loan agreement?
Debt consolidation
What is debt consolidation?
Which loans can be consolidated with DKB?
When does consolidating pay off?
Can I use DKB loans to consolidate existing loans?
Which documents have to be submitted when consolidating a loan from another bank?
What is an early repayment charge?
How many loans can be paid off in total?
How can I consolidate my loan early?
Digital account check
How does the digital account check work?
What are the requirements for the digital account check?
What does the mandatory digital account check mean for my loan application?
Is the login secure?
Do I have to do the digital account check?
What data does the digital account check look at?
What happens to my data from the digital account check?
When will my loan be paid out?
What does Tink do?
