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Frequently asked questions - FAQs
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Frequently asked questions - FAQs
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Banking FAQs
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The new banking
Logging in
Problems logging in
Postbox
Changing your personal details
Instant transfers
Recipient verification
Exemption order
The new banking
Where do I find my username?
Minimum requirements for your password
Why does my password manager no longer know my username?
Which browsers and operating systems are supported for the banking?
Logging in
How do I log in to my banking?
How do I activate the banking as a new DKB customer?
How long can I still log in to the account after closing my instant access savings?
Can I change my username?
Problems logging in
I have forgotten my username, what can I do?
I have forgotten my password, what can I do?
My telephone number is out of date, what can I do?
My access is blocked, what can I do?
What can I do if I do not receive an mTAN?
Postbox
What is the Postbox?
Can I save Postbox messages?
Changing your personal details
Changing personal details
Changing your password
My mobile number is out of date. How can I change it?
Marketing contact
Instant transfers
Can I make instant transfers?
What happens if I initiate an instant transfer to DKB anyway?
Why does DKB not offer instant transfers?
Recipient verification
What is recipient verification?
Does recipient verification also apply to transfers to DKB?
Why can warnings or error messages still occur?
What does that mean for me as a customer?
Does DKB carry out recipient verification?
Which transfers does recipient verification apply to in principle?
Are there exceptions to recipient verification?
What do I need to bear in mind?
Who can I contact if there are problems?
Exemption order
What is an exemption order?
How do I submit an exemption order?
How can I change or delete my exemption order?
How can I change my exemption order into a joint exemption order, or the other way round?
